Refund & Returns Policy
Last Updated: July 16, 2026
At Lovely Bonnies, operated by ONEIL ECOM LLC, customer satisfaction is our priority. We want you to feel confident when shopping for your favorite handbags and fashion accessories. If you are not completely satisfied with your purchase, we are here to assist you.
This Refund & Returns Policy explains the requirements and process for returns, exchanges, and refunds for products purchased through lovelybonnies.com.
1. Return Eligibility
Return Period
We accept eligible returns within 30 days from the date your order is delivered.
Requests submitted after this period may not be eligible for return.
Condition Requirements
To qualify for a return, products must:
- Be unused and in their original condition.
- Be returned with the original packaging.
- Include all tags, accessories, and included materials.
- Show no signs of damage, stains, wear, alteration, or misuse.
For handbags and fashion accessories, items must be returned in a condition suitable for resale.
Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or customized products
- Final sale or clearance items
- Products that show signs of use or damage
- Items returned without original packaging or accessories
- Products altered after delivery
2. Return Process
To request a return, please follow these steps:
Step 1: Contact Us
Email our customer support team at:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
Step 2: Return Authorization
Once your request has been reviewed and approved, we will provide:
- Return instructions
- Return address details
- Return authorization information (if required)
Please do not send items back before receiving return approval.
Step 3: Ship Your Return
Carefully package your item to prevent damage during transportation.
Customers should return approved items within 14 days of receiving return instructions.
Returns sent without approval may experience delays or may not be accepted.
3. Refunds
Once we receive your returned item, our team will inspect it to confirm that it meets our return requirements.
If your return is approved:
- Refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Your bank or payment provider may require additional processing time before the funds appear in your account.
Please note:
- Original shipping fees are generally non-refundable unless the return is due to our mistake.
- Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.
If a returned item does not meet our return conditions, we will contact you with further details.
4. Exchanges
We offer exchanges on eligible products when replacement inventory is available.
To request an exchange:
- Contact us at support@lovelybonnies.com.
- Provide your order number and details of the item you would like to exchange.
- Wait for confirmation from our support team before returning the product.
Exchange availability depends on current stock.
Customers may be responsible for exchange shipping costs unless the exchange is required due to an error on our part.
5. Damaged, Defective, or Incorrect Items
We carefully inspect products before shipment. However, if your handbag or accessory arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Clear photos of the product
- Photos of the packaging
- Description of the issue
After reviewing your request, we may provide one of the following solutions:
- Replacement product
- Replacement shipment
- Full refund
- Partial refund where appropriate
Our team will work with you to find the best possible resolution.
6. Order Cancellations
Orders may only be canceled before processing begins.
If you need to cancel your order, please contact us as soon as possible at:
Once an order has entered processing or has been shipped, cancellation is no longer possible. In such cases, the order must follow our standard return process.
7. Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us.
Lovely Bonnies
Operated by ONEIL ECOM LLC
3944 Brooklyn Ave
Kansas City, MO 64130
United States
Website: lovelybonnies.com
Email: support@lovelybonnies.com
Phone: +1-315-202-9675